Technical Support

(800) 336-8475 ext. 3

In many cases, a call to L-3 Mobile-Vision’s  Service & Technical Support Department can diagnose and fix the problem right over the phone. To maximize the value of your support, please be sure to have your component’s serial# available.

Hours:
Monday – Friday 8:00 – 5:30 EST
Follow the automated prompts to reach a Technical Support Specialist.

E-mail:

VHS or digital in-car hardware: service.MVI@L-3Com.com
Digital Evidence Series (Tracker or Pro) in-agency software or server:
DESsupport.MVI@L-3Com.com

Service

(800) 336-8475 ext. 3
fax: (973) 316-9509
service.MVI@L-3Com.com

In the event that your L-3 Mobile-Vision equipment  may need service, repair or replacement, we support you with a team of service expert technicians who service and maintain only L-3 Mobile-Vision systems and components.

Non-warranty and warranty service and repairs are provided by L-3 Mobile-Vision’s national service centers. If you experience a problem with your equipment that cannot be diagnosed and corrected through technical support, please contact Serivce at service.MVI@L-3Com.com or complete our on-line Return Authorization Form.

And we will provide you with a Return Authorization number (RA#) to return your equipment for repair and/or replacement. If your product is within warranty, L-3 Mobile-Vision will pay the repair related shipping costs*.