Support
Our goal at L-3 Mobile-Vision, is to provide you with the most dependable, rugged equipment for your mobile workforce. To ensure that you get the most from your investment,
L-3 Mobile-Vision technical experts are available for training and any questions. We take pride in our ability to provide you with the most comprehensive support available so you minimize any downtime and allow your workforce to concentrate on their task at hand.
| Technical Support
(800) 336-8475 ext. 3
In many cases, a call to L-3 Mobile-Vision’s Service & Technical Support Department can diagnose and fix the problem right over the phone. To maximize the value of your support, please be sure to have your component’s serial# available.
Hours:
Monday – Friday 8:00 – 8:00 EST
Follow the automated prompts to reach a Technical Support Specialist.
E-mail:
VHS or digital in-car hardware: service.MVI@L-3Com.com
Digital Evidence Series (Tracker or Pro) in-agency software or server:
DESsupport.MVI@L-3Com.com |
| Service
(800) 336-8475 ext. 3
fax: (973) 316-9509
service.MVI@L-3Com.com
In the event that your L-3 Mobile-Vision equipment may need service, repair or replacement, we support you with a team of service expert technicians who service and maintain only L-3 Mobile-Vision systems and components.
Non-warranty and warranty service and repairs are provided by L-3 Mobile-Vision’s national service centers. If you experience a problem with your equipment that cannot be diagnosed and corrected through technical support, please contact Service at service.MVI@L-3Com.com or complete our on-line Return Authorization Form.
And we will provide you with a Return Authorization number (RA#) to return your equipment for repair and/or replacement. If your product is within warranty, L-3 Mobile-Vision will pay the repair related shipping costs*. |
| Online Support Center
L-3 Mobile-Vision is pleased to introduce our new Online Support Center. The Support Center is a website that offers you easy-to-access product information and resources, including:
- Knowledge Base articles. These articles, written by our Technical Support team, address frequently asked questions and provide simple “how-to” instructions that will help you troubleshoot common hardware and software problems.
- Training videos. The Support Center includes a set of MP4 training videos that provide software training for new Flashback users.
- Downloads. You can also download a wide variety of reference materials, including product manuals, wiring diagrams, and Rimage training videos.
Register Now! To access the Online Support Center, first click Online Support Center. Next, click the Request a New Account button. You will be prompted to complete a signup form. Shortly after submitting this form, you will receive an email confirmation. |
*Repair related shipping costs at UPS Ground rate |
